Refund Policy
We believe in transparency when it comes to refunds. Our goal is to provide clear information about your options if our services don't meet your expectations.
Last Updated: February 2025
Our Commitment to Fair Practices
At DriveHub, we work hard to deliver reliable financial reporting tools for investors. But sometimes things don't work out as planned. When that happens, we want the process to be straightforward.
This policy explains when you can request a refund, how the process works, and what to expect along the way. We've tried to make everything as clear as possible—no confusing jargon or hidden conditions.
1Eligibility for Refunds
You might qualify for a refund if you meet certain criteria. We look at each situation individually, but here are the general guidelines we follow:
- Subscription cancellations made within 14 days of your initial purchase
- Technical issues that prevent access to your account for more than 48 consecutive hours
- Features advertised but not available in your subscription tier
- Duplicate charges or billing errors on your account
- Service disruptions caused by issues on our end that last longer than 72 hours
Important Limitation
Refunds typically aren't available after 30 days from the original purchase date. There are exceptions—especially for ongoing technical problems—but this is our general timeline.
2When Refunds Don't Apply
We want to be upfront about situations where we can't offer refunds. This helps avoid confusion later:
- Change of mind after using the service beyond the 14-day trial period
- Issues caused by incompatible third-party software or integrations
- Account suspension due to violation of our terms of service
- Partial month refunds on monthly subscriptions already in progress
- Custom report generation that was completed and delivered successfully
- Training materials or documentation that have been downloaded
These restrictions exist because we've already delivered the service or incurred costs. We think that's reasonable, but we're always willing to discuss unique circumstances.
3How to Request a Refund
The process is simpler than you might expect. Here's what you need to do:
Contact Our Support Team
Send an email to [email protected] with "Refund Request" in the subject line. Include your account details and reason for the request.
Provide Supporting Information
We'll need your transaction ID, account email, and any relevant screenshots or documentation showing the issue you experienced.
Review and Assessment
Our team reviews your request within 3 business days. We might reach out for additional details during this time.
Decision and Processing
You'll receive a decision via email. If approved, the refund is processed immediately and appears in your account based on your payment method's timeline.
4Processing Times by Payment Method
How quickly you see your money depends on how you paid. We start processing immediately, but banks and payment providers have their own schedules:
Credit Cards
Typically 5-10 business days after approval. Sometimes faster with major issuers.
Bank Transfers
Usually 7-14 business days depending on your bank's processing schedule.
Digital Wallets
Generally 3-7 business days. Varies by provider—some are nearly instant.
A Note on Timing
These timeframes start after we approve your refund, not from when you submit the request. International transfers might take a few extra days.
If it's been longer than expected, check with your bank first—they can see pending transactions we can't.
5Common Refund Scenarios
Based on questions we get regularly, here are some typical situations and how we handle them:
Accidental Duplicate Payment
If you were charged twice by mistake, we'll refund the duplicate immediately—usually within 24 hours. This happens occasionally with payment gateway hiccups.
Service Not Meeting Expectations
If you're within the first 14 days and haven't extensively used the platform, we'll process a full refund. After that period, we look at partial refunds on a case-by-case basis.
Technical Problems Preventing Access
Extended outages or persistent technical issues qualify for prorated refunds. We calculate based on the actual downtime and remaining subscription period.
Upgrade or Downgrade Situations
When changing subscription tiers, we credit the prorated difference to your account for future billing rather than issuing refunds. Seems to work better for everyone.
Annual Subscription Cancellations
For annual plans, refunds after 14 days are prorated based on unused months. We deduct any promotional discounts from the refund amount.
6Partial Refunds and Credits
Sometimes a full refund doesn't make sense, but we still want to make things right. In these cases, we might offer:
- Account credits equal to the disputed amount for future use
- Free subscription extension to compensate for service disruptions
- Prorated refunds for the unused portion of your subscription
- Complimentary upgrade to a higher tier for a specified period
We find that credits often work better than refunds for minor issues. They're instant, and you don't lose access to your data while waiting for processing.
7Disputed Charges and Chargebacks
If you're considering a chargeback through your bank, please contact us first. Here's why that matters:
Chargebacks trigger automatic account suspension to prevent misuse. This means you lose access to all your data and reports immediately.
We resolve most issues faster than the chargeback process takes. Plus, when you work directly with us, your account stays active while we sort things out.
If a chargeback has already been filed, reach out anyway. Sometimes we can reverse the process if we resolve the underlying issue quickly enough.
8Special Circumstances
Every now and then, something unusual happens that doesn't fit our standard policy. We get it—businesses face unexpected situations.
If you have a unique circumstance not covered here, contact our support team. We review these requests individually. Examples might include:
- Medical emergencies affecting your ability to use the service
- Company closure or bankruptcy situations
- Natural disasters impacting your business operations
- Technical compatibility issues discovered after trial period
We can't guarantee approval for unusual situations, but we'll listen and consider what's fair for everyone involved.